Refund policy

Return & Refund Policy

We hope you love your BUPSOUL piece. If something isn’t quite right, we’re here to help.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be:

Unworn and unused
In its original condition
Returned with its original packaging and any accessories included
Accompanied by proof of purchase or your order number

To request a return, please contact our Customer Care team before sending the item back. Once your return is approved, we will provide you with the return instructions and return address.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

For returns due to a change of mind, ordering the wrong item, or other non-defective reasons, the customer is responsible for the return shipping cost.

We recommend using a tracked shipping service, as BUPSOUL cannot be responsible for return parcels that are lost before they reach us.

Original shipping charges are non-refundable for change-of-mind returns, except where required by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with:

Your order number
A brief description of the issue
Clear photos or videos showing the item and packaging

If the issue is confirmed, we will arrange an appropriate solution, which may include a replacement or refund. Where the return is required because of our error or a confirmed defect, BUPSOUL will cover the reasonable return shipping cost.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund.

Any shipping charges, customs duties, import taxes, or other fees that are not recoverable by BUPSOUL may not be refundable, except where required by applicable law.

Exchanges

At this time, we do not offer direct exchanges for international orders.

If you would like a different item, we recommend returning the eligible item for a refund and placing a new order.

If you received an incorrect or defective item, please contact us before placing another order.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request, but once an order has been processed or shipped, we may no longer be able to modify or cancel it. You may still request a return after delivery in accordance with this policy.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where local consumer law provides you with additional rights, those rights will continue to apply.