Shipping & Delivery Policy

Thank you for shopping with BUPSOUL. We ship each order from China with tracked international delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Business days exclude weekends and public holidays. During product launches, promotional periods, or peak holiday seasons, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Destinations

BUPSOUL currently ships to:

United States
Australia
Japan
South Korea

We may expand to additional destinations in the future.

Shipping Rates & Estimated Delivery

United States

Standard Tracked Shipping: $9.90 USD
Complimentary tracked shipping on orders $99 USD and over

Estimated delivery: 8–15 business days

Australia

Standard Tracked Shipping: $6.90 USD
Complimentary tracked shipping on orders $79 USD and over

Estimated delivery: 8–15 business days

Japan

Standard Tracked Shipping: $5.90 USD
Complimentary tracked shipping on orders $79 USD and over

Estimated delivery: 7–12 business days

South Korea

Standard Tracked Shipping: $5.90 USD
Complimentary tracked shipping on orders $79 USD and over

Estimated delivery: 7–15 business days

All delivery times are estimates and begin after your order has been processed and dispatched.

Tracking Your Order

All BUPSOUL international orders are shipped with tracking.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow some time for tracking information to update after the parcel has been handed over to the carrier.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country and applicable local regulations.

Where duties or taxes are collected at checkout, this will be shown before you complete your purchase.

Unless expressly stated as included at checkout, any customs duties, import taxes, or fees charged by local customs authorities or carriers may be the responsibility of the recipient.

Customs procedures may occasionally cause additional delivery delays outside of BUPSOUL's control.

South Korea Orders

Customers shipping to South Korea may be required to provide a valid Personal Customs Clearance Code (PCCC) and other information required by Korean customs.

The recipient's name, phone number, and customs information should match the information registered with Korean customs to help prevent clearance delays.

Shipping Address

Please make sure your shipping address, recipient name, postal code, and phone number are complete and correct before placing your order.

If you notice an error after placing your order, please contact us as soon as possible.

We will do our best to update the address before dispatch, but once an order has been shipped, we may not be able to change or redirect the delivery address.

Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.

Delivery Delays

Estimated delivery times are provided as a guide and are not guaranteed.

Delivery may occasionally be delayed due to circumstances outside of our control, including:

Customs clearance
Local carrier delays
Severe weather
Public holidays
Peak shipping periods
Incorrect or incomplete delivery information

If your order appears to be significantly delayed, please contact BUPSOUL Customer Care with your order number so we can help investigate.

Lost or Damaged Packages

If your order arrives damaged, or if tracking indicates an unusual delivery issue, please contact us as soon as possible with your order number and relevant photos or tracking information.

We will review the situation with the shipping carrier and work with you toward an appropriate resolution.